Service & Support

You have many different options available for support of your Linux Laptops computer. On the hardware side, our products are backed by warranties from the manufacturers, in addition to our own extended warranties. On the software side, each computer comes with generous professional phone and web support. When those run out, you have many choices, including e-mail, phone, and even remote network administration.

The last, remote network administration, may not be familiar to you because on other operating systems it would require expensive add-ons, if possible at all. On Linux it is natural: you connect your computer via the internet to someone who can solve your problem by operating your computer directly, while you watch.

In addition to direct support, each Linux Laptops computer comes equipped to perform nearly-automatic upgrades of all installed software, directly from the internet, with only minimal direction.

Warranty Service

Each model of computer we sell comes with the full hardware warranty provided by the manufacturer. Currently, Sony warrants our Paquet for one year; Chembook warrants our Attaché for one year (except the battery, six months), and IBM warrants our Emissary for three years (except the battery, one year). Linux Laptops extends the warranty on labor for repairs to three years. Additional full-coverage service contracts are available.

The software Linux Laptops loads on your computer is licensed directly by its respective authors for your unlimited use, free of charge, with no warranty for any purpose or use. Linux Laptops does not sell or license the software itself; rather, we provide the service of installing and configuring it. All the software installed is available at no charge on the Internet. However, Linux Laptops does warrant correct installation of the the software.

Linux Laptops cannot warrant data you enter into the computer. You are responsible for maintaining up-to-date backups of all data. In the event that warranty repair requires replacement of the disk drive, it is possible that all of the disk's contents may be lost, and need to be restored from your backup media.

Support Contracts

The software included on the disk with your computer is free, installed as a service by Linux Laptops. You can get support for free software from companies that specialize in providing such support.

Each Linux Laptops computer comes with optional coverage for three hours of phone and web-based support from Linux Support LLC, the premier provider of support for individual Linux users. Linux Support offers a variety of support plans, from free web support up to guaranteed one-hour phone support.

Another Linux support vendor, LinuxCare, offers a different variety of support choices.

Free Upgrades

Return Policy

We charge a 15% restocking fee for returned merchandise. Returns will not be accepted without prior authorization. Returns will not be authorized after 30 days.